Every organisation reaps the consequences of the conversations that it engages in and avoids. To lead is to make an active ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...

When leaders avoid difficult conversations, trust erodes, goals drift and partnerships lose the alignment and accountability they need to succeed. Sooner or later, every collaboration is going to need ...