The highly customer-centric world of social customer relationship management (CRM), which allows businesses to interact and collaborate with customers and respond to their needs in a way that ...

Gartner says it has added social CRM platforms to its Magic Quadrant research reports in recognition of its growing importance. The research and advisory firm says the addition is in response to “the ...

Customer relationship management (CRM) has jumped 10 places since last year to become CIOs’ No 8 technology priority for 2012, and CEOs have cited CRM as their most important area of investment to ...

Gartner's recent report, "Three Steps to Create a CRM Strategy," aims to help CRM project managers, executive sponsors, and operations executives create an effective CRM strategy. The report is an ...

Gartner says firms will sharpen focus on building better services… Social customer relationship management (CRM) will undergo significant growth over the next two years as it becomes an important ...

At the end of 2017, worldwide customer relationship management (CRM) software revenue overtook that of database management systems (DBMSs), making CRM the largest of all software markets, according to ...

Four new technologies are on the Hype Cycle for CRM, reflecting enterprises’ need for greater integration of diverse systems and the demand for more predictive and prescriptive analytics-based ...

After a spate of consolidations in the customer relationship management sector that saw both Siebel and PeopleSoft snapped up by Oracle, there will be no letup in merger activity, according to ...

Worldwide customer relationship management (CRM) software totalled $20.4 billion in 2013, up 13.7% from $18 billion in 2012, according to Gartner. "High levels of end-user investment in digital ...

Global customer relationship management (CRM) software revenue totalled $ 18.09 billion in 2012, up 12.5 per cent from $ 16 billion in the previous year. Global customer relationship management (CRM) ...

If you're a very small company - maybe less than ten or twenty people – it’s likely that you can use a number of off-the-shelf, cloud-based customer relationship management applications right out of ...