Missed opportunities multiply. Traditional analytics miss over 95% of interactions, which leaves major gaps in agent performance and CX understanding. AI fills the gaps. AI can analyze every ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals in the ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

The insideAI News Guide to Streaming Analytics is a useful new resource directed toward enterprise thought leaders who wish to gain strategic insights into this exciting new area of technology. Many ...

In today’s rapidly evolving digital world, data has emerged as the driving force behind strategic decision-making and business innovation. Companies across the globe—including Nigeria, the business ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...