Abstract: Providing IT services to customers with better, guaranteed quality has been the aim of many diverse efforts, undertaken under the common denominaor "IT Service Management". Lately, more ...

IBM today will make available an update to a free tool that provides IT managers with access to best practices surrounding IT service management and governance frameworks. IBM today will make ...

University IT Help Desk Service Platform Overview The University IT Help Desk Service Platform is an ITSM/ITIL solution designed to enhance IT operations within universities. This platform focuses on ...

Are you ITIL-savvy? If not, perhaps it’s time to get up to speed on the new trend sweeping through enterprise IT departments worldwide. ITIL stands for Information Technology Infrastructure Library.

BMC’s Atrium Configuration Management Database (CMDB) has been implemented as a central piece of EDS’s ITIL-aligned delivery platform, and is expected to reduce IT incidents by half in 2008. The tool ...

(MENAFN- ForPressRelease) Faveo Servicedesk is proud to announce that it has been awarded the prestigious Bronze ITIL Tool Accreditation for both Incident Management and Service Request Management by ...