PCs and other tech devices are easier to use than ever before. But things can and do go wrong, and the quality of assistance you get can make all the difference in the world. "Spending your time ...

The same is true for repairs, though Dell’s score is only down a tenth of a point. Of the big three Windows PC manufacturers, Dell’s tech support rating is the best; Lenovo’s is the highest for ...

Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration in your technology purchases, these are the brands our readers ...