In the old days of public-sector technology, it was known as "paving the cow path." A computer system would be dropped into an agency, turned on and the same number of workers would do the same ...

Remember when every new hire meant stacks upon stacks of paper forms? Well, that’s the reality with a traditional paper-based I-9 process. Not only does it consume an enormous amount of time and ...

The Internal Revenue Service has substantially improved taxpayer services and has good plans for improvement, but it continues to struggle with such problems as paper processing, response times for ...