The IT Service Desk is your gateway to the many services offered by ITS. The Service Desk staff handles thousands of phone calls, e-mails, and walk up support to the entire campus. Located on the ...

Our Learning Technology Officers from TELT, Abigail, Estelle, and Raqib delivered two successful online training sessions to our nearshore Service Desk Team to help build confidence and increase ...

No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...