UPDATE: 9:45 p.m. PT — Telus has issued a video statement apologizing for the disruption in its email services. Telus has offered reassurances that most of its customers can access their email now.

Telus is offering bill credits to its customers as an email disruption reaches its fifth consecutive day on Monday. Clients of the telecommunications company have been coping with an email outage ...

Telus’ chief customer officer said the company will be providing bill credits to all active telus.net customers who have been affected by the days-long email outage. Chief Customer Officer Tony ...

Telus will at least credit customer bills for the email failure that hit their system last Thursday during maintenance, a problem the company is still working “around the clock” to rectify. “We let ...

A service outage of Telus webmail left customers venting their frustration online as the company assured them they were working “around the clock” to fix the issue. The Twitter hashtag #telusfail was ...