Screencasting software has allowed Full Sail University to develop and revise online video tutorials for its distance learning and traditional students. When Full Sail University of Winter Park, FL, ...

Technical support professionals and executives share their tips on how to provide topnotch support that helps both customers and the bottom line. No product or service – or end user – is perfect. This ...

While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...