Virtual reference services encompass the provision of research guidance and information support by academic libraries through digital channels rather than face-to-face encounters. Since their ...

If you are thinking about or are in the early stages of building a virtual reference service for your library, implementing a Virtual Reference Companion (VRC) Resource is a great place to start. I ...

Libraries at public colleges are significantly more likely than those at private colleges to offer reference help to users who initiate their requests electronically. Though three-quarters of all ...

The State Library Board of Ohio has approved $1.12 million in Library Services and Technology Act (LSTA) funds for year two of the state’s innovative KnowItNow 24x7 (www.knowitnow.org) virtual ...

Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting ...

This is a time of transition in academic libraries. Core functions -- like reference services, collection development, and preservation -- are being rethought and redefined as libraries move from ...

In San Francisco, a woman logs on to a Web site from her home computer and types a question: Where can I find the president’s 2006 budget request for NASA? A librarian, who is also online, directs the ...