There’s a notable intersection between business and knowledge process outsourcing and academics — and Bill Hefley’s life ...

Bolivia appears set to break with leftist leadership, as both candidates advancing to the presidential runoff represent ...

Global Capacity Centers (GCCs) are now hiring more technology professionals in India than traditional IT services firms, ...

Paraguayan President Santiago Peña has announced plans to expand the country’s successful maquila regime to cover BPO and KPO ...

Several Latin American countries in the region are now safer than the United States, according to the 2025 Global Peace Index ...

Most data governance models weren’t built for AI. They were designed to ensure compliance, not to support real-time ...

With AI-related layoffs drawing plenty of attention as companies continue to boast about heavy increases in efficiency, two ...

“The intra-regional investment remains strong,” says Irina Tsulerman, President of Scarab Rising, Inc. Cultural ties and a ...

Volkswagen has appointed CI&T, a global technology transformation services provider, as its Digital Agency of Record (DAOR) ...

The Nearshore Value Index (NVI) identifies and ranks the locations which offer the best value for nearshore operations in BPO and software services. This year, given that technology has reached a ...

BPO provider iQor has acquired JumpCrew, marking its shift from a pure customer experience (CX) outsourcer to a full customer ...

Enterprise software provider Zendesk is ramping up operations in key Latin American markets to tap into the surging demand ...