To support standardization of CRM processes across Veteran Support, we need clear workflow diagrams that illustrate how escalations, processing steps, and resolution paths are handled within each ...
Explorers who land on uncharted shores or Marines who hit the beach first are heroes. However, in the customer service realm the technology that established the first beachhead between customer and IT ...
Multiple CRM systems are currently in use (Dynamics, ServiceNow, HRC, AskVA, Salesforce), but teams lack a unified training approach and clear escalation paths. This inconsistency leads to confusion, ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback