Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

OTTAWA—Callers on behalf of the federal Conservative Party were instructed in the days before last year’s election to read scripts telling voters that Elections Canada had changed their voting ...

OTTAWA—Callers on behalf of the federal Conservative Party were instructed in the days before last year’s election to read scripts telling voters that Elections Canada had changed their voting ...