Robotic process automation (RPA) tools can handle sensitive enterprise data. This may involve copying and pasting account numbers and amounts from invoices to payment systems. As a result, a bot has ...

When used for customer service, IPA enhances the customer experience with quick response times, round-the-clock availability, and virtually no human errors. Intelligent process automation (IPA) blends ...

Here's what you need to know about robotic process automation, including major software vendors, how it might affect jobs, and how to start using RPA. Image: Olivier Le Moal, Getty Images/iStockphoto ...

Faced with the need to conduct more than 1,000 swab tests a day at the peak of the Covid-19 pandemic in April 2020, Singapore’s National University Health System (NUHS) sought to ease the ...

Processes and process automation take many forms. Here’s how to navigate the growing ecosystem of tools for automating everything from simple repetitive tasks to complex custom workflows. In 2015, ...

With artificial intelligence (AI) advancing rapidly, there needs to be more clarity about what generative AI means for process automation. After all, process automation has been around for decades, ...