With the growing interest in adopting best practices across IT departments, particularly according to standards such as the Information Technology Infrastructure Library (ITIL), many organizations are ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

Even as other process industries realize significant benefits when they move from primarily document-centric asset management systems to data-centric systems, the nuclear power industry has yet to ...