Customer satisfaction is the key to any successful organization. And creating valuable “moments of service” can give technology vendors a much-needed edge against the competition. Enterprise software ...
When the only thing guaranteed is market uncertainty, logistics service providers (LSPs) need to turn to new technologies to deliver greater supply chain efficiencies that maximize value-added ...
♦ UPDATE: Learn about companies that are applying this timeless advice today. James L. Heskett is a Baker Foundation Professor, Emeritus, of Harvard Business School, in Boston, and a coauthor, with W.
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