Jeri Frank is the Co-Founder & CEO of STRATAFOLIO, a software solution for companies that own and manage real estate with NNN leases. When you’re researching new software to help your business run ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

Social media is now migrating in full force to the enterprise, with particular importance for contact centers. To find out its perspective on this aspect of business socialization, CMSWire recently ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Omaha, Nebraska-based West Interactive, an automated customer contact software designer, debuted Insight Customer Intelligence, a network-based, real-time automated customer survey tool designed to ...

LIMITED TIME: Save $300+ on your ticket, plus an additional 50% on a second for a full immersive day of AI! Hear from AI pioneers from Google DeepMind, OpenAI, Anthropic, and more on the main stage ...