It’s an iconic image from the middle of the 20th century: a telephone operator sitting at a crazily lit-up switchboard, wearing headphones and directing phone calls wherever they need to go.

CHICAGO, Nov. 2, 2020 /PRNewswire/ -- Rush Street Interactive (RSI), one of the fastest-growing online casino and regulated online gaming companies in the United States, is celebrating two more big ...

Read this recap of a recent high-value webinar featuring Grocery Outlet. This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response times ...

An endangered species: the customer service operatorDespite this, she claims that most contact centres still have a way to go in order to realise the cost benefits of self service. "Customer ...

LOUISVILLE, Ky. (WDRB) -- Worried that she wasn't being charged correctly for crossing the Ohio River toll bridges, Susan Cochran, of New Albany, Indiana, said she tried to get help from RiverLink's ...