The customer effort score is a business-critical metric and a key indicator of customer loyalty and retention. Improving it should be top of mind. Customers today demand a convenient and effortless ...

The customer effort score (CES) is a metric that is used to measure how easy it is to do business with a brand. The metric involves asking customers to rate their experience with a brand on a scale ...

DENVER--(BUSINESS WIRE)--OneReach.ai, creators of a market-leading platform that’s democratizing conversational AI and machine learning with flexible, no code/low code development tools, today ...

Martin Kõiva was at Pipedrive, leading the company’s customer support organization, when he says he came to the realization that the best way to prevent bad customer interactions is to analyze ...

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a 3.5 of 5 from respondents for the first quarter of 2025. Over 3,500 riders ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE CXone (Nasdaq: NICE) today announced its largest increase in customer satisfaction as its digital-first cloud contact center platform, CXone, experiences ...

CAMDEN, SC, USA, November 21, 2022 /EINPresswire.com/ -- Just as Catherine Cantey delivered a perfect customer service score within 90 days of the engagement, she ...

Airline customer service improved in 2020, rising to its highest level since 1994. That's right, air travel got better while the world fell apart, at least according to the latest numbers from the ...

Lots and lots of empty seats and crew members wearing masks and gloves and with lots of available time to converse with and serve passengers helped drive U.S. airlines to their best customer service ...

The American Customer Satisfaction Index reports that overall satisfaction scores for automakers stayed constant between 2020 and 2021. That’s good news, but a look at the past five years suggests ...