Amazon will closely watch its customer service workers — specifically through their keyboard strokes and mouse movements, according to Vice. The e-commerce giant plans to implement this oversight ...

By automating all routine tasks, a good customer service tracking software will ensure your focus remains on responding to customers. A good customer service software solution will allow you to ...

There you are, sitting at your airport gate, when the dreaded delay announcement comes. Most everyone lets out a groan, but from there, the emotions divert in a multitude of directions: phone calls, ...

These days, technology allows small businesses to deliver more-efficient customer service and support via services such as live chat and mobile alerts, while simultaneously gathering important data ...