In today’s interconnected world, businesses aren’t just competing locally—they’re going global. Whether you’re a startup or an established brand, reaching international markets is key to growth. But ...

Humans are great at complex tasks. But simple, repetitive tasks? Not so much. Luckily for us, we live in an age where automation is affordable and exceedingly practical. As your customer support ...

A "customer support" example GenAI app that acts like a chatbot. For a given collection of documents in the docs directory at a camera store, it answers questions asked by a user.

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. In today’s data-driven world, one of the biggest tools companies ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. It takes someone with very bold ideas to change an industry that ...

You have to create new value at every step. by David C. Edelman and Marc Singer The explosion of digital technologies over the past decade has created “empowered” consumers so expert in their use of ...