In part one of this series, we discussed conversational AI and described the principal capabilities Google Contact Center AI (CCAI) provides: Virtual Agent, Agent Assist, and Conversational Topic ...
Google on Tuesday announced new and enhanced contact center tools, with improvements to the underlying speech recognition technology. The improvements, which are the most significant since Google ...
Google LLC today announced some updates to the artificial intelligence technology that powers its Contact Center AI service. Based on Google’s Dialogflow and Cloud Speech-to-Text tools, that service ...
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