Travel booking website Expedia is having a pretty bad public relations day, after ignoring a customer whose reservation was cancelled with a ‘F*ck you!’ message added to her account. It started when ...
A young woman has taken to TikTok to call out third party travel agency Expedia for allegedly canceling her confirmed flight, refusing to reimburse her, and sending her another customer’s personal ...
When Expedia told Ian McGrath that his March 13 return flight from Ghana to Senegal was cancelled — two days before take-off — the Canadian immigration officer scrambled to make alternate travel plans ...
When Expedia told Ian McGrath that his March 13 return flight from Ghana to Senegal was cancelled — two days before take-off — the Canadian immigration officer scrambled to make alternate travel plans ...
Expedia boasts millions of repeat travel customers who book airfare and hotels deals on it's website, and Kim Lorenz of Bellevue is an Expedia regular, logging 100,000 miles or more a year. The last ...
Expedia will continue to invest in gaining long-term value customers despite the risk of losing bookings to its competitors, as it focuses on brand awareness, paid app downloads and its loyalty ...
Expedia Group EXPE is continuously gaining from a growing customer momentum on the back of its robust travel solutions portfolio. The latest partnership with Cathay is a testament to the aforesaid ...
「問題解決に何年もかかっている場合、『そもそもその問題が起こらないようにする』という点が見逃されている可能性がある」ということで、旅行サイトのExpediaが年間110億円ものコストを発生させていたカスタマーサービスの問題を解決した事例を ...
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