Among companies, first-contact resolution (FCR) was seen as the most important factor impacting customer experience, ContactBabel reported in its "Inner Circle Guide to First Contact Resolution," with ...
For years, the contact center world was taught to believe that first-contact resolution—the ability to address customer issues without having to pass them on to second-tier support agents or other ...
Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...
SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the intelligent, modern contact center platform, is pleased to unveil its latest contact center integration with Microsoft ...
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