CCAI and Google’s NLP solution Dialogflow are red-hot right now. In fact, developer adoption of Dialogflow, Google’s development suite for creating conversational interfaces, has grown by nearly 600% ...

This data and analytics solution automates the process of extracting data from Google CCAI Platform and into Google Big Query. With Optics, customers are empowered to focus on what they can do with ...

At Google Next OnAir earlier this week, Google Cloud revealed a trio of new capabilities for Contact Center AI (CCAI), its conversational AI solution for contact center partners (read related No ...

Google Cloud's CCAI from Bell is a managed solution supported by professional services expertise that enables intelligent customer and agent experience leveraging generative AI-infused technology.

Google has also partnered with Salesforce to integrate the CRM vendor’s Service Cloud Voice API natively to the CCAI platform, to offer a single unified agent console.

Optics for Google CCAI Platform will be one of the first applications in the Google Marketplace built specifically for the cloud-native contact center platform. It allows enterprises to leverage ...

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and inte ...

Earlier this week, Google also announced the general availability of its Dialogflow service within the Google CCAI platform. While Avaya has a long-standing alliance with Google, the CCAI service ...