At peak times your average IT Help Desk / IT support dept. can be a fairly frantic place. Picture the scene, it's Thursday morning. The Help Desk are already dealing with a file storage server that ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

In the support model DMC pioneered, physicians receive a special phone number to call for clinical IT help desk issues, Eckes says. The help desk staffers "are held to a different service level ...