When Microsoft developed its own FastTrack onboarding solution for Office 365 migration, Chris Pyle, president and CEO of Champion Solutions Group, Boca Raton, Fla., had to find new ways to profit ...

Being behind major reports like The Mother of All Breaches and RockYou2024, our in-house cybersecurity experts and journalists provide unbiased, real-world testing and in-depth analysis. We maintain ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Help desk software and customer self-service tools like online, email, live chat, and mobile support can make a big impact on your ability to deliver timely, effective service. Offer a seamless, ...

We will go through the lifecycle of a ticket from intake to resolution within the open-source help desk ticketing system osTicket. In this instance an End user/customer has reported an issue. The ...

As of today, March 18, the IT Help Portal has a new look and features, including additional resources and tools available to aid with typical tech issues and inquiries. These resources and information ...