Some savings you can only achieve with behaviour changes – like swapping energy-guzzling tumble drying, dishwashing, water heating, or car charging, to lower cost times. On the right plan, doing this ...

Many problems with smart meters relate to the in-home display not working, according to feedback we receive from our members and supporters. The in-home display (IHD), also called a smart meter ...

Energy customers are waiting more than seven weeks on average to get their smart meter or monitor fixed, according to our latest research.* In that time, they contacted their supplier roughly every ...

Are you one of the more than two million people who had a smart electricity meter installed? It would help us find cheaper electricity tariffs, we were told. But if the meters are so smart, then why ...

Almost four million smart meters in Great Britain were not working at the end of 2023, according to government data. Faulty meters can mean customers rely on estimated bills, with some paying too much ...

While you shouldn’t need to take a manual reading, knowing how to read your smart meter can come in handy in certain scenarios As of March 2025, around 39 million smart meters have been installed in ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

Households are at risk of overpaying on their energy bills if their smart meters are faulty or wired incorrectly. Customers ...

I am writing with the hope you will be able to help me with a dispute I have been having with British Gas for the past year. I moved into a new-build property in July 2022. The property had a smart ...