How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

There’s no better time to explore how automation — specifically the WhatsApp Business API Platform can enhance the quality of service without sacrificing the human touch. Customer interactions need ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

You have heard it said that “the customer is always right.” I would say, “The customer isn’t always right, but they must always be the focus.” As businesses grow, they can lose sight of one of their ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

As companies face diminishing attention spans and modern shoppers demand swift, seamless experiences, conversational commerce and rich communication services (RCS), in particular, are changing the ...

MORE than 6,000 employees of Prasarana Malaysia Bhd are being upskilled through a programme organised by the public transport service provider and conducted by a training firm. In collaboration with ...