Customer correspondence can be used to thank a customer for her business, to encourage prompt payment, to follow up on a transaction, or to respond to an inquiry or a complaint. Correspondence such as ...

Podcasts, interviews, news channels and movies help you hear natural grammar usage. Listening improves your instinct for what ...

Writing with proper grammar is one of the easiest ways to establish credibility. For example, when was the last time you trusted the guy who opened his email with “Hello please sirs and madam” and ...

I'm dictating this column (not comma) on my iPhone. I know, I know, it's a strange thing to do, but here's the story. My wife and I are driving to Cincinnati for Thanksgiving. Debbie is at the wheel ...

In response to my column highlighting amusing errors, a reader questioned my emphasis on proper grammar. "I enjoy reading your column," he wrote, "and I do try to write succinctly. However, in this ...