Despite the IRS’ progress in its E-Help desk, customer service efficiency still needs improvement, the agency’s Office of the Inspector General said. Despite the IRS’ progress in its E-Help desk since ...

Sixty percent of IRS employees fell for a 'social hack' in which a caller pretends to be a help desk worker and asks the employee to change their password The U.S. Internal Revenue Service computer ...

The Internal Revenue Service computer network is vulnerable to social-engineering hacks, with 60% of employees changing their computer passwords when requested by phone callers posing as help desk ...

Q: I am frustrated trying to get help from the IRS? Do you have any suggestions? A: Try calling the IRS help desk early in the morning around 7 a.m., avoid Mondays and Fridays and be prepared to be on ...