Even when change is good, most of us would rather run the other way when we see it coming. This is simply human nature, especially when a system seems to be working satisfactorily. But the reality is ...

In an era where ideas are currency, innovation has never been more crucial. Innovation is the cornerstone of progress, fueling growth and driving competitiveness in today's dynamic business landscape.

Abstract: This article is about quality of Russian service companies. The author's opinion is this level is quite low (in support of that he leads poll results). Further ISO 9001 standard is mentioned ...