For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost every ...

When well-executed, ITIL can focus an IT organization on business strategy. But ITIL's processes are only effective if your staff adopts them. If you’re considering ITIL or have already launched down ...

On May 30, the U.K.’s Office of Government Commerce replaced the current eight-book ITIL library – a set of rules for how to deliver IT services more efficiently by improving management processes ...

ITIL® “is a term that is rapidly gaining popularity around the IT sector, often misrepresented as ‘IT governance’ – However, it is a conceptual mistake. ITIL® collectively denotes the best practices, ...

With revenue expected to exceed R$1,6 billion this year, M. Dias Branco, a manufacturer of pasta, cookies, and wheat flour, has just taken a decisive step toward improving the management of its IT ...