Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...

How IVR Analytics Fixes Call Flow Issues and Frees Up Agents Your email has been sent Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do ...

MORRISVILLE, N.C. -- etrials Worldwide, a leading provider of adaptive eClinical software and services that optimize clinical trial management by turning data into intelligence and shortening the ...

India’s data landscape has evolved significantly lately, with the advent of digital public infrastructure that has opened new avenues of information collection. Also, traditional surveys such as the ...

Syntellect Inc., a leading provider of Customer Interaction Management solutions, has announced that their new Phoenix Data Center is fully operational, thereby increasing their capacity to provide ...