KINGSTON, JAMAICA--(Marketwired - May 13, 2016) - (LSE: CWC) -- In its continuing effort to give customers more ways to access its services and transform its customer experience, Flow has introduced ...
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What Is Interactive Voice Response?
Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what ...
IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...
A quick guide for building an interactive voice response (IVR) system for your customers with Twilio, Node.js, and Express When you want to get ahold of someone, there’s nothing quite like giving ...
When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...
With new features such as call-flow management and reporting embedded into its latest release, Postilion’s Voice Banking interactive-response service has attracted 15 new banking customers, according ...
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