IBM has announced SPDE 3.0, a new version of its Service Provider Delivery Environment (SPDE) Framework. This will help to deliver and manage new telecommunications, digital media and Internet-based ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

Seminars will be held around Australia to educate IT professionals on the next version of the Information Technology Infrastructure Library (ITIL) service delivery framework, scheduled for release in ...

Vi will continue to use Kyndryl Bridge, the company’s AI-driven open integration platform, to support operational improvements through automation and data-led insights.