Customer journey mapping is all the rage these days, but this oft-used tool for customer experience improvement frequently leads to a rather disappointing destination. Journey maps are visual ...

カスタマージャーニーマッピングソフトウェア市場は急速に成長しており、その市場規模は2022年に107億米ドルから、2031年までに416億米ドルに達することが予測されています。この市場は、2023年から2031年の予測期間中に年平均成長率（CAGR）16.3%で成長すると ...

Croud’s Chris Ford argues that the best customer journey mapping is all about understanding why we do what we do – and that investing in that insight can pay dividends. Customer journey mapping is all ...

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Customer Journey Mapping vendors. Milkymap, with its comprehensive technology for Customer Journey ...

As part of Inside Housing’s CPD offering, watch the full webinar at the end of this article in association with Switchee, ‘Customer journey mapping – how to improve efficiency without compromising ...