According to analyst firm Gartner, the SaaS segment of the CRM industry alone, which represents only a third of the entire market, will exceed US$ 4 billion in revenue by 2014. That amount of cash is ...

The participants in this Video Roundtable on Knowledge Management discuss the role of technology and how knowledge management can boost competitiveness. Further aspects that are touched upon are ...

Artificial Intelligence Will Supercharge Knowledge Management for Lawyers Much like the apocryphal stories of Mark Twain's demise, the reports of KM's death continue to be greatly exaggerated. In this ...

A low-profile organization looks far ahead into an esoteric world. The key to understanding and processing information may lie not in new technologies or advanced system architectures, but instead in ...

Knowledge management has long seemed worthy of the buzzword trash heap, along with artificial intelligence and empowerment. Defining a concept more than a technology, KM, as aficionados call it, has ...

One of a corporate lawyer's top jobs is to help their clients navigate the complexity of law in order to obtain the best possible outcome for their business. In doing so, the goal is to exceed client ...

Preserving the status quo is, almost by definition, an inherent part of the mission of an organization. Schools, like most other institutions, have built-in and resilient mechanisms for thwarting ...

Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. The global market for knowledge management (KM) was worth $381.5 ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

The Nuclear Knowledge Management school is a one week course that provides participants with specialized education and training on the development and implementation of nuclear knowledge management ...

Building, collecting, transferring, sharing, preserving, maintaining and utilizing knowledge is essential to developing and keeping the necessary technical expertise and competences required for ...