United States: Consumers are increasingly opting for digital channels to manage traditionally branch-heavy processes like fee disputes, with a 15% rise in mobile and online usage since 2022. The shift ...

“This report reflects the shifts in consumer behavior and the increasing need for banks to adapt to digital-first experiences,” said Anna Krementz, Vice President of Client Success & Business ...

NPS Prism, a global leader in customer experience benchmarking, announced today the release of its first-ever Global Banking NPS Report revealing insights into checking and savings products across the ...

NPS Prism, a global leader in customer experience benchmarking, announced today the release of its first-ever Global Banking NPS Report revealing insights into checking and savings products across the ...

BOSTON, July 24, 2019 /PRNewswire-PRWeb/ -- NPSBenchmarks.com, the largest free online library of Net Promoter Score benchmarks for B2B and B2C industries, is moving to a new location and expanding ...

SAN MATEO, Calif.--(BUSINESS WIRE)--Satmetrix, the Net Promoter® company and leader in customer experience programs, today released its 2010 Net Promoter Industry Benchmarks for the insurance, ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the release of the 19 th annual NICE Satmetrix US Consumer Net Promoter Score® (NPS®) Benchmarks. The annual reports by NICE ...