Efficient order fulfillment is a key factor in maintaining strong relationships with customers, whether or not they are strategic partners. Yet many organizations struggle with getting this right, as ...

They wanted it and they wanted it bad. But some dealers of Hindustan Petroleum (HPCL) just couldn’t get their hands on it: as slick as oil, their requests for stock kept slipping away. What was ...

It is no exaggeration to say that the COVID-19 pandemic caused an upheaval in order fulfillment processes. The question today is to what degree did these changes occur and how will processes change in ...