You may not know it yet, but you want to buy something from QVC. You disagree. You are not one of those people, trying to plug your gaping inner emptiness with cut-rate consumer goods. You are a ...

The QVC process is so finely calibrated that a producer watches call volume in real time; whenever it spikes, the host hears a voice in his or her ear: “Whatever you just said, say it again. It’s ...