The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Solomon Thimothy There’s ...

There are many different leadership styles and approaches to management that are viable. Some managers like to be direct and hands-on, while others prefer to give employees more autonomy and space.

Customers today are accustomed to highly personalized, seamless brand experiences. Waiting until something goes wrong is no longer an option in customer experience (CX). That's why forward-thinking ...

If you've graduated from middle age to your third trimester of life, you know what I'm talking about; that time of year when all those diagnostic appointments and wellness checks take place. That tiny ...

Financial advisors are inherently reactive in their work. Oftentimes entire relationships are initiated by a major life event that the client needs help navigating, such receiving an inheritance or ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

We talk a lot about patient safety in the health care field, and for good reason. The real-world consequences of getting it wrong can be devastating for patients and their families. For me, patient ...

There are many ways a story can move ahead, but it happens predominantly in two ways: either a character pushes the narrative forward, or the world (within the narrative) pushes a character back, and ...