Japan Airlines has begun trials of a multilingual, humanoid robot customer service agent at Tokyo Haneda airport. Called Nao, the French-made robot is just 60 cm tall, and will provide passengers with ...

The majority of customers have a positive experience when dealing with service robots, according to new research from Durham University Business School. The study found that interacting with robots ...

Researchers identify two distinct psychologicl pathways in this context: behavioral contagion and empathy, highlighting the importance of anthromorphism and moral identity. While many studies have ...

RETIRED bricklayer Fred Connor has ordered a sweet, milky coffee and is having a friendly chat with a robot barista his fellow residents have nicknamed Basil. As a young man, growing up in Stockton, ...

A “café of the future” in Hanoi has officially deployed four intelligent robots that take on diverse roles, including preparing drinks, serving customers, taking photos, and even writing calligraphy.