A fishbone diagram, also known as the Ishikawa digram after its inventor, is a visual representation of all causes that result in a particular outcome. The final outcome is represented on the far ...

RCA allows you to implement effective solutions after the discovery of a failure or defect. One of the most powerful tools ...

This week’s column is my fifth and final column on root cause analysis tools for managers. In previous weeks I explained root cause analysis in general and three other great analysis tools; The Five ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...