To configure SLAs (Service Level Agreements), go to Admin Panel > Manage > SLA Plans, where you can create time-based rules such as how long a ticket should be responded to or resolved. You can assign ...

Service-level agreements for cloud services are, at their core, more challenging than other SLAs because many cloud providers are unwilling to modify or adjust them. They want a relationship of “one ...

I've never had to write an SLA document before and was wondering if anyone could give me a sample SLA doc for their virtualization or storage environments (FC/iSCSI). I have a nice sample one from SUN ...

Boris Kontsevoi is a technology executive, President and CEO of Intetics Inc., a global software engineering and data processing company. Measuring the productivity of software engineers is a ...