Those who don't need a rep's help -- or those new to Samsung's devices -- however, can look at the app's troubleshooting FAQ and tips and tricks library instead.

Samsung may well have just made life a tiny bit easier with the new Eco Remote. But it’s just that — a tiny bit easier. We’ll take what we can get, but we’ll try to keep it in context.

Ahead of CES 2022, Samsung unveiled an environmentally-friendly remote that uses radio waves emitted by Wi-Fi routers to charge.

Wondering what the four colored dots on your Samsung TV remote do? Learn what each button controls and how to use them for quicker navigation.