What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...

DUBLIN--(BUSINESS WIRE)--Research and Markets has announced the addition of the "Service Level Agreement (SLA) - Preparation Guidelines for Effective SLAs" webinar to their offering. Service Level ...

Some service-focused tech companies are looking to make their service-level agreements more customer-centric—adopting “experience-level” agreements, dubbed by industry watchers “XLAs.” Such agreements ...

NationalGeographic.com will begin trials this week on a service that measures the performance of outsourced network services, such as those from application service providers, against that promised in ...

Brad Feld has been an early stage investor and entrepreneur for over 20 years and is the co-founder of Foundry Group. This post originally appeared on his blog, and it is republished here with ...

BTignite have a SLA document going around the ISP’s who are currently reselling BTignite xDSL services. ISP’s have been invited to pass comment on the SLA and return the comments on Monday 23rd July ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading cloud communications platform for AI-powered calling, conferencing and contact centers, today announced a 100% uptime Service Level Agreement ...

With the growing market for cloud computing services in India, organizations no longer concern themselves only with cloud service availability. They want to know how the vendor can help them provide ...