We outline a few easy ways to record your next customer service call and keep frustrating companies honest.

Have you ever been on a customer service call so outrageous you wish you'd recorded it? Well we've got your ticket to recording those calls in no time.

Many companies now charge service fees to send a technician to repair your phone, Internet or TV service, but a Rocklin grandmother thought her $149 charge from AT&T was ridiculous.

Although calls for service can be crime-related, they also reflect traffic and health emergencies, as well as non-emergency situations.

Lynn Police say an officer who was “suddenly incapacitated” while responding to a call for service has been placed on ...

Your customer service team is the first line of defense against customer turnover when fielding calls—learn how to maximize the moment.

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and ...

The goal of every company should be to create a product or service that is so good and that is constantly improving that there is no need for customers to ever call a contact center.

Eric Knaak, vice president of service with Isaac Heating and Air Conditioning, Rochester, N.Y., gave his interpretation of “The Perfect Service Call” at a recent Webinar sponsored by the Air ...

Verizon's service has been fully restored following a widespread outage on Saturday that left many customers' phones in "SOS ...

Redding has repealed a controversial fee for medical service calls. That comes as hundreds of people received bills after ...