The ServiceNow platform can be an engine for modernization if IT leaders and their teams take advantage of all it has to offer. Digital transformation has become an essential objective for businesses ...

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas ...

IT service management (ITSM) is simply how information technology (IT) teams manage all the processes and activities required to design, build, deliver, and support IT services—it encompasses the ...

From cancelled conferences to disrupted supply chains, not a corner of the global economy is immune to the spread of COVID-19. Read now ServiceNow has updated its Workplace Service Delivery product ...

Enhanced AI capabilities. New features include multimodal UI, intelligent agents and integrated governance. Enterprise productivity impact. Business leaders can expect simpler AI adoption and improved ...