The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

Smart speakers and digital assistants are transforming our lives in subtle, useful ways With all the artificial intelligence ...

According to a UN report, the almost exclusive use of female voices in virtual assistants — along with other problematic behavior — is reinforcing negative stereotypes about women. The report, titled ...